HDA created a library of public benefits resource materials for providers and consumers designed to help individuals better access health care and public benefits programs.
The pocket-sized TAP Tips were designed for hospital providers, case handlers and social workers to help their patients access the programs and services they needed. So named because they grew out of the HDA’s Technical Assistance Project, TAP Tips would refer individuals to applicable programs, assist in completing applications, and help when problems occurred in accessing these programs.
The Patient Library was a set of one-page fact sheets on a wide range of programs and services available to individuals receiving care at a hospital. Hospital staff could download the materials and distribute them to their patients who had questions about public benefits and social services. The fact sheets offered written answers to questions that commonly arise as individuals navigate the complex public benefits systems.