ACA Enrollment Training

ACA assister training at the UIC School of Public Health, October 1, 2013.Uncertainty about whether the Supreme Court would uphold the Affordable Care Act, and whether Illinois would establish a health insurance exchange, led to delays in preparing for marketplace operations. One important need involved training of people to assist consumers in the process of obtaining coverage under the new plans. We created a curriculum of training and outreach readiness for navigators and assisters in Illinois, so that when the Obamacare marketplace opened in 2013, resources were there to help people get covered.

Illinois Health Matters and our partners held hundreds of in-person and webinar training sessions to prepare in-person assistance personnel, certified applications counselors, and other enrollment and outreach specialists who would help people navigate the enrollment process. We were lead members, along with EverThrive Illinois and the Shriver Center, of Starting Strong Illinois, a collaboration of health policy and advocacy groups working together to promote successful implementation of the Affordable Care Act. This community also in 2012 successfully opposed SB 1194, which would have hobbled navigators and assisters in helping people enroll.

HelpHub, an online community where enrollment and outreach specialists in Illinois can share their experiences helping consumers enroll, now hosted and operated by our partners at the Shriver Center, originated at Illinois Health Matters.

Our ACA training work was supported by the Chicago Community Trust.



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