Cross-agency, cross-system and cross-sector solution building achieve value for payers, including public payers like Medicaid and Medicare
Understanding how people move through multiple systems and documenting where they’re falling through the cracks promotes systems alignment and sparks smart investments in health and human services. Breaking the cycle of high utilizers: the Road Map Initiative

Optimizing public programs and services to improve care and quality of life
Communities don’t have new money to throw at old problems. We leverage our deep public benefits expertise to work with community-level providers and government partners to create smarter models for care. We believe communities are best situated to advise on what health related services are needed to improve health equity and eliminate health disparities. Helping improve the health and well-being of returning residents in Illinois: Reentry Services

Systems thinking and design to build better models of service delivery
We recognize that some of the best ideas for systems change come from those who live or work in the systems. We’ve used improvement-science frameworks to vet and test ideas for program changes for medically and socially complex populations, such as people with complex behavioral health issues with criminal-legal system involvement. Supporting inclusive employment: the Road Map Initiative

Building stronger futures for medically and socially complex populations
We work with organizations and employers on building effective resources and pathways for medically complex populations. We promote a patient-focused health care system by engaging people with lived experience in studies on the condition they are living with and to play active roles in research to improve their health and quality of life. Preparing patients to play active roles in research: Patient Empowerment